Senior Account Manager, Philadelphia
PHILADELPHIA, PA – HYBRID
A growing, Philadelphia based, full service agency is searching for a Senior Account Manager (SAM) to join the team. The qualified candidate will bring 5+ years of experience and will serve as the primary day-to-day lead on assigned client accounts. In addition, you will act as a strategic advisor and trusted partner both internally working with creative, media, and production teams to ensure campaigns are delivered on time, on budget, and to a high standard. The SAM takes ownership of account performance, contributes to strategic planning, and mentors junior team members while helping grow client relationships and agency revenue.
RESPONSIBILITIES:
* Serve as the main point of contact for clients, building strong, long-term relationships
* Lead client meetings, presentations, and status updates with confidence and professionalism
* Anticipate client needs, identify opportunities, and proactively recommend solutions
* Manage client expectations and handle issues or escalations effectively
* Translate business objectives into clear, actionable briefs for internal teams
* Ensure alignment between client goals, creative strategy, media plans, and execution
* Contribute to annual planning, integrated marketing strategies, and brand positioning
* Oversee day-to-day execution of multiple campaigns across channels (digital, social, print, video, experiential, etc.)
* Manage timelines, scopes of work, deliverables, and budgets
* Coordinate with creative, media, production, and external vendors
* Ensure all work meets client requirements, brand standards, and agency quality benchmarks
* Own account budgets, tracking costs, forecasts, and profitability
* Review estimates, scopes, and change orders for accuracy and approval
* Support renewals, upselling, and organic growth of existing accounts
* Partner with leadership on new business opportunities, pitches, and proposals
REQUIREMENTS:
* 5–8+ years of experience in account management within an advertising or integrated marketing agency
* Proven experience managing mid-to-large client accounts
* Strong understanding of creative development, production processes, and media fundamentals
* Exceptional communication, presentation, and client-facing skills
* Ability to manage multiple projects simultaneously in a fast-paced environment
* Strong organizational skills and attention to detail
* Familiarity with project management tools including Wrike and Monday
* Experience working with national or global brands, B2B and B2C
* Bachelor’s degree in Advertising, Marketing, Communications, or a related field
TRAVEL:
* Occasional travel may be required for client meetings or events
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